Christmas is around the corner and another year is coming to an end. Year 2008 was witnessed many events some sad incidents like the Mumbai terrorists attack and unrest in Congo and some historic events like American election where the Americans created history by selecting their first black President.
Now the new year is just a few day away and I wanted to get something special for my family. I have been thinking of getting a HDTV for my house. Naturally I went to google and searched through the best HDTV reviews available online. I found that most of the Samsung HDTV models are rated high by most of the reviews. Few years back I wouldn’t have imagined Samsung beating Sony HDTV models. But they have done it through their excellent quality products and customer service. How important is customer service and after sales service? Take a look at Toshiba. One of their HDTV models Toshiba 42RV530U is high definition television with awesome picture quality and features. But if you see the customer reviews of this Toshiba HDTV, you will see that there are few customers who are very disappointed with the poor customer service from Toshiba. Will it affect the sales of this TV? You bet… Look at the best selling HDTV models of 2008. Even Philips managed to get inside the list with their eco friendly HDTV, where as Toshiba is nowhere in top 10, despite of their excellent quality products.
Toshiba being a Japanese company where customers are treated like god, should have given more importance to their customer service and after care service. During the time of economic slowdown it is important that companies treat their customers well to boost the customer confidence. Let us hope for a better 2009 and a great year ahead.